Fire dispatcher job description

In this post, you can ref job description of Fire dispatcher in details. A complete job description concludes Fire dispatcher key duties/responsibilities, Fire dispatcher job qualifications (knowledge, education, skills, abilities, experience…KSA model) and other ones such as daily tasks, key activities, key/core competencies, job functions/purpose…

I. List of Fire dispatcher duties:

1. Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems and computer-aided dispatch (CAD) systems;
2. Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies;
3. Monitors and coordinates police unit activity and assignments via police radio frequencies;
4. Maintains status and locations of public safety personnel;
5. Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment;
6. Creates and maintains automated or manual logs of public safety communications activity;
7. Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes;
8. Enters and maintains files for persons or property pending apprehension/recovery;
9. Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties;
10. Keeps informed of departmental regulations, policies and procedures;
11. May assist in providing on-the-job training for Police Dispatchers and submit progress reports and evaluations on trainees.

II. List of Fire dispatcher qualifications

1. Knowledge of public service activity and methods of local government;
2. Knowledge of computer technology and equipment;
3. Knowledge of law enforcement terminology and procedures;
4. Knowledge of geography for the Town of Oro Valley and surrounding areas;
5. Knowledge of English language for spelling and proper word usage;
6. Skill in multitasking, coordinating simultaneous mental, manual and visual activities;
7. Skill in observing situations analytically and objectively and relaying details accurately;
8. Skill in communicating using two-way radio and telephone equipment;
9. Skill in operating a variety of communications equipment effectively;
10. Skill in reading and interpreting maps to determine locations and jurisdictional boundaries;
11. Ability to speak clearly and concisely;
12. Ability to think clearly and act quickly in emergencies;
13. Ability to establish and maintain effective working relationships with Police Department personnel, other Town employees, outside law enforcement agencies and the public;
14. Ability to meet attendance schedule with dependability and consistency.
15. High School Diploma or G.E.D.
16. At least 18 years of age
17. United States citizen
18. No felony conviction or conviction of an offense that would be a felony if committed in Arizona